DHL Supply Chain (Midwest)
  • Chippewa Falls WI
  • Chippewa Falls, WI, USA
  • Salary
  • Full Time

including medical, dental, vision, and life) and 401(k) participation with company matching and paid holidays.

DHL Supply Chain Wants You!!

Want an exciting and rewarding career? Tired of working for a dead end job with no growth? Come and be a part of a well-known and established company.

We are currently seeking candidates for an Operations Supervisor position for our DHL Supply Chain warehouse located Chippewa Falls, WI 54729.

Come join a winning team...

DHL Supply Chain, a leader in supply chain management, provides customer-focused solutions to a wide range of manufacturing, retail, and consumer industries in over 500 sites in the United States and Canada. With over 40,000 associates, DHL Supply Chain manages more than 85 million square feet of warehouse space (equivalent to almost 1,500 football fields) and has an annual revenue of almost $5 billion in this region.

What we offer:

DHL Supply Chain offers competitive wages, affordable insurance benefits (including medical, dental, vision, and life) and 401(k) participation with company matching and paid holidays.

An Operations Supervisor coordinates and supervises the daily and weekly activities that occur within assigned area of the location/operation; provides leadership, motivation, training, and development of workforce; executes against customer/site requirements; participates in continuous improvement activities as part of the site management team and ensures company policies are followed and site develops positive work culture.


1st shift-M-Th 6am-4:30pm

2nd shift M-Th 5pm-3:30am

Weekend shift: Friday, Saturday, Sunday 6am-6pm

Key Accountabilities:

Associate Interaction (70% time) Example activities include Associate Development, one on one coaching, walking throughout work area during assigned shift, conflict resolution among associates, associate group meetings and training.


Direct the necessary daily activity to ensure a safe, secure, clean and fair work environment for associates.

Deliver associate orientation, training, performance reviews, and/or development as appropriate.

Participate in the management of turnover among hourly staff consistent with the site turnover objectives.

Ensure the associates have proper access to the necessary tools to perform their assigned duties and that the tools are routinely inspected and maintained.

First Choice / Process Improvement (10% time) Example activities include action planning with client, project planning follow-up, space planning, and turnover review and workshop participation. 


Organize and lead the focus on improved productivity levels in a manner that first stresses effectiveness by improving processes and secondly stresses the efficiency of associate work.

Collaborate with the regional sites to share in safety, labor sharing, and best practice initiatives.

Participate in the completion of workshop action plans, projects and best practice sharing/implementation.

Planning (5% time) - Example activities include manpower planning, equipment maintenance, work flow prioritization and daily scheduling. Specifically:

Plan, manage, and adjust the daily workload and staffing to minimize the unplanned overtime.

Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished (i.e., staffing, equipment, space).

Human Resources (5% time) - Example activities include identifying labor needs, interviews and recruiting activities, implementing training, and coaching / counseling for improved performance. Specifically:

Ensure company policies are communicated, applied, and enforced (i.e., safety, accounting, operational, regulatory, and administrative).

Maximizes quality and productivity by understanding job standards for each function, and evaluating performance variances in order to identify root cause and corrective action.

Communications (5% time) - Example activities include staff meetings, customer interactions, vendor/service provider interactions, and internal communications with peers, staff and internal business unit departments.  Specifically:

Effectively communicate work task Standard Operating Procedures, convey key information during pre-shift meetings and ensure appropriate shift hand-offs.

Provide a professional environment with relation to external customers and vendors such as drivers, dispatchers, and customer representatives.

Reporting (5% time) - Example activities include Key Performance Indicator tracking, quality reports, audits, financial reporting, material handling equipment reports, site or individual performance tracking and customer required reports.  Specifically:

Execute daily customer / vendor contract requirements and identify accessorial activity (work outside commercial contracts) and ensure necessary documentation.

Ensure inventory integrity by timely and accurate receiving, picking, shipping, and inventory management.

Participate in the collection of performance measurements consistent with customer, vendor, and site requirements.

Job Requirements

Bachelor's degree or equivalent experience

Operations background                   

1-2 years logistics industry experience                   

1-3 years' experience in lead/supervisor/management role

Meets corporate competency model requirements             

Objective setting                    

Organizational skills             

Staff management               

Workload planning               

Preventative maintenance routines             

Facility management (i.e., maintenance, sanitation, etc.)               

Interviewing skills                 

Communication skills           

People skills             

Fluency in English                 

Pre-employment drug screening and background check is required.


We offer a safe and clean workplace that focuses on teamwork, associate involvement and training.



DHL Supply Chain (Midwest)
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